Privacy Policy
Effective Date: May 27, 2026
ĀYŌDÈ (The Organization for the Advancement of Youth through Opportunities in Digital Education) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you access or use our website, applications, and services (collectively, the “Services”).
1. Information We Collect
We may collect the following types of information:
- Personal Information — Information you provide directly to us, such as your name, email address, account details, or other information you choose to submit.
- Contact and Authentication Information — Information such as your phone number, authentication preferences, recovery settings, and records related to account verification or security notifications.
- Usage Information — Information about how you use our Services, including pages visited, features used, and interactions.
- Device Information — Information about the device and network you use to access our Services.
- Cookies and Tracking — We may use cookies or similar technologies to enhance your experience and analyze usage.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Services.
- Communicate with you about your account or our Services.
- Send transactional and security-related communications, including identity verification codes, login alerts, account recovery messages, and other service notices.
- Personalize your experience.
- Monitor and enforce compliance with our Terms of Service.
- Comply with legal obligations.
If you provide a mobile phone number and enable SMS-based features, including SMS multi-factor authentication, you consent to receive transactional text messages from ĀYŌDÈ related to your account, security, and use of the Services. These messages are not intended for unsolicited marketing purposes. Message frequency varies based on your account activity and security events. Message and data rates may apply. Additional terms for these communications are described in our Communications and SMS Policy.
3. Monitoring, Analytics, and Abuse Prevention
To operate, protect, and improve our Services, ĀYŌDÈ may monitor, log, and analyze how users interact with our websites, applications, and related services.
This monitoring may include:
- Pages, screens, features, and content viewed.
- Clicks, taps, scrolling, navigation paths, search queries, form interactions, and session activity.
- Device, browser, application, and network metadata.
- Approximate location derived from IP address or similar technical signals.
- Error reports, crash data, performance telemetry, and diagnostic information.
- Account, security, and access activity, including login events and suspicious behavior patterns.
In some cases, we may use tools that replay or reconstruct user sessions, generate heatmaps, or otherwise help us understand how users interact with our Services. These tools are used to:
- Improve usability, accessibility, reliability, and performance.
- Detect, investigate, prevent, and respond to fraud, abuse, misuse, security incidents, and violations of our policies.
- Maintain the safety and integrity of our Services, users, systems, and data.
- Support internal research, troubleshooting, quality assurance, and product development.
We may conduct this monitoring ourselves or through service providers acting on our behalf and subject to appropriate contractual and confidentiality obligations.
Where required by applicable law, we will obtain consent before using certain monitoring or recording technologies. You may also have choices regarding certain analytics or tracking technologies, as described in this Privacy Policy, our Cookie Policy, your device settings, or any in-product consent tools we make available.
We retain monitoring, analytics, and diagnostic data only for as long as reasonably necessary for the purposes described in this Policy, including service improvement, security, abuse prevention, legal compliance, and dispute resolution.
By accessing or using the Services, you acknowledge that your interactions with the Services may be monitored, recorded, logged, and analyzed as described in this Privacy Policy.
4. Sharing of Information
We do not sell your personal information. We may share information:
- With service providers who help us operate our Services.
- With authentication, cloud messaging, telecommunications, and SMS delivery providers, including downstream wireless carriers, when needed to deliver transactional and security communications.
- With educational institutions or authorized organizations, with appropriate consent.
- When required by law, regulation, or legal process.
- To protect the rights, safety, or property of ĀYŌDÈ, our users, or others.
When SMS or voice-capable contact methods are used for account verification, security, or transactional notices, those communications may be processed by third-party providers such as Amazon Web Services and by participating mobile carriers.
5. Children’s Privacy
We comply with the Children’s Online Privacy Protection Act (COPPA) and related laws. If you are under 13, you may only use our Services with the consent of a parent, guardian, or authorized school representative.
Educational institutions using our Services are responsible for obtaining parental consent when required.
6. Data Security
We implement reasonable technical and organizational measures to protect your information. However, no system can be completely secure, and we cannot guarantee the security of your information.
7. Data Retention
We retain your information only as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law.
8. Your Rights and Choices
Depending on your location, you may have rights regarding your personal information, including:
- Accessing or updating your information.
- Requesting deletion of your information.
- Opting out of certain communications.
You may be able to disable SMS-based authentication or remove your phone number through your account settings. If a sending channel supports reply commands, you may also be able to reply STOP to opt out or HELP for support instructions. Disabling SMS-based authentication may limit your ability to use features that require phone-based verification until you configure another approved authentication method.
Standard SMS is not end-to-end encrypted and may be delayed, intercepted, misdirected, or accessed by anyone who can use your phone or view your messages. For that reason, you should not rely on SMS as your only means of protecting highly sensitive accounts or information. Additional information is available in our Communications and SMS Policy.
Please contact us to exercise these rights or if you need assistance disabling SMS communications.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be posted on our website. By continuing to use our Services after changes become effective, you agree to the revised Policy.
10. Contact Information
If you have any questions or concerns about this Privacy Policy, please contact us.
ĀYŌDÈ 5900 Balcones Drive #18126 Austin, TX 78731